Covid-19 Information

Nissan Ireland wish to advise you that some service and repair departments of our dealerships will remain open for servicing, repairs and essential maintenance during Level 5 Restrictions. All our dealerships service departments are opening in line with HSE guidelines putting our staff and your safety first.

There are a few changes around how we can interact, while still providing the highest levels of customer service that you have come to expect from your local Nissan Dealer.

Although our sales showroom are not open during the level 5 restrictions, we have a number of dealers that are continuing to work remotely from the safety of their own homes. 

Should you wish to get a trade in valuation, get a quotation on a new or used vehicle or simply want to discuss your options on any new Nissan vehicle, your local Nissan dealer will be more than happy to help.

Thank you for your continued support of local jobs in your community and please be rest assured that our staff are always committed to maintaining the highest health and safety standards and operate in line with HSE guidelines.

Under normal circumstances your vehicle should always be serviced in line with the manufacturer’s service schedule to maintain its warranty and to ensure its general upkeep. However, during the current COVID-19 situation Nissan understand that it may have been difficult for customers to travel to their local Nissan dealers, or in some incidences may not have been possible to visit at all.

In the event any Customer has routine service, or warranty repair delayed during the COVID-19 period and could not have the work started and/or completed, Nissan will show flexibility, and any delay will not affect the warranty on the vehicle.

We would however ask that you please ensure Engine Oil and Engine Coolant levels are maintained within the normal range, and that you refer to your Owner’s Manual or NISSAN Drivers Guide App, should you require any assistance.    

We would also ask our customers to check the Nissan dealer websites for updated information as they reopen & to keep in contact with your local Nissan dealership to check for availability to inspect / repair your vehicle if needed. This direct contact will enable the dealer to plan all work effectively and avoid additional waiting time as we now return to a normal working situation.

Should you have any questions during this period, please contact your Nissan dealer directly or our customer service department on sales@nissan.ie for assistance.

In the unlikely event that roadside assistance is required, please call 1800 264 264.

We appreciate that these are unprecedented times, but we will continue to support our staff and our valued customer community to the fullest.

Q1. My vehicle is due for a service what should I do?

A.      As Nissan Dealerships prepare to reopen, maintenance and repairs can be booked directly with the dealer. However, if you wish to fill in your details on the Book a Service page here. The Nissan Dealer will follow up with you directly to make the necessary arrangements as normal business operations now return.

Q2. I am a frontline/HSE worker, and I have a vehicle breakdown emergency what should I do?

A.      Please contact your local authorised Nissan repairer directly for support and to discuss your emergency. To find your local authorised Nissan repairer please click here.  

Q3. My vehicle needs a warranty repair, but the Dealer is closed, or I do not want to risk travelling. What should I do?

A.     If you suspect your vehicle is not operating correctly or is displaying a warning light, please consult the Owner’s Manual in your vehicle or the NISSAN Drivers Guide App for further information on your specific concern. As dealers are now reopening please liaise with your local dealer directly to carry out the required repair - To find your local authorised Nissan repairer please click here.  

Q4. My vehicle won’t start/cannot be driven/has a red warning light on the dash.

A.      If you have a red warning light or have a safety concern regarding the vehicle, you should stop using the vehicle immediately and contact NISSAN Assistance who will attend the vehicle and advise directly. If necessary, the vehicle will be transported to your local Nissan dealer for evaluation and/or repair. To find your local authorised Nissan repairer please click here. All Roadside Assistance Emergency contact numbers are listed below. 

Q5. What should I do if my vehicle breaks down?

A.      In the unlikely event of a vehicle breakdown, please see below the list of Emergency contacts available.

·        RAC BREAKDOWN ASSIST IRELAND - 1800 264 264

·        BREAKDOWN ASSIST EUROPE – 441612000000

·        ELECTRIC VEHICLE BREAKDOWN ASSIST IRELAND (LEAF & ENV200) - 1800 303 427

·        ELECTRIC VEHICLE BREAKDOWN ASSIST EUROPE (LEAF & ENV200) – 441738000000

NISSAN IRELAND – 1850 302 302